Allgemeine Geschäftsbedingungen
1. Introduction
These Terms and Conditions of Sale apply to all purchases made from Fairnex SA through carbondriver on any online plateform and those made in person. By placing an order, the buyer agrees to these Terms and Conditions without limitation or reservation, which take precedence over any other stipulations from the purchaser. These terms are intended to inform buyers of the conditions under which Fairnex SA, owner of carbondriver.ch, sells and delivers the ordered products.
2. Ordering Process
Once your order is confirmed, you will receive an order confirmation via email, provided the email address you submitted is correct. We aim to process orders promptly and strive to deliver your products as quickly as possible.
3. Delivery Time
To offer competitive prices, some products are ordered from our suppliers upon customer purchase, while others may be available in stock. If a product is in stock, it will be shipped within 1 to 2 business days. For other products, delivery times may vary depending on supplier availability. Estimated delivery times listed on carbondriver.ch are for guidance only, and any delays do not justify cancellation or refund requests. Delivery times can be communicated via email upon request.
4. Delivery Terms
The majority of our products are shipped directly from our suppliers located outside of Switzerland.
Import taxes are therefore to be expected and are the buyer's responsibility. Delivery times vary between 3-4 days for items in stock in Lausanne and 2 to 6 weeks for direct shipments from suppliers.
Delivery is considered complete as soon as the product is made available to the buyer. All risks associated with shipping are transferred to the buyer upon shipment.
Receiving Procedure:
1. The buyer must inspect the goods upon receipt.
2. Any problems must be reported immediately to the carrier.
3. Specific reservations must be noted on the delivery note in the presence of the driver.
4. Any non-conformity or defect must be reported within 5 days of receipt.
5. After this 5-day period, the goods are considered accepted.
In case of damage during transport, a formal claim must be filed with the carrier. Without this declaration, no claim will be considered.
5. Prices
All prices are quoted in Swiss Francs (CHF). Prices in effect at the time of order confirmation will apply. We reserve the right to modify prices at any time without prior notice. Products offered at discounted prices are non-returnable and non-exchangeable. All products are new and sold in their original manufacturer's packaging, unless otherwise stated.
6. Payment Options
carbondriver.ch offers the following payment methods:
-
Online:
-
Credit Cards (Visa, Mastercard) – fully secured payment
-
-
Pick-up at Warehouse:
-
Cash
-
TWINT
-
-
7. Returns and Withdrawal
No returns are accepted for specially ordered or promotional items. Assembled, modified, or painted products cannot be returned. Return requests must be made in advance through our contact form. In accordance with Swiss law, you may return a product for exchange or refund within 7 days of receipt. The product must be returned in perfect condition and in its original sealed packaging. Any costs for repairs due to improper handling of the product will be borne by the buyer. Return shipping costs are the responsibility of the buyer. Custom-made or destocked items are non-refundable.
8. Order Cancellation
Once your order is placed, its status can be tracked in your account. Only orders marked as "Pending" can be canceled or modified, and must be done by contacting us via email as soon as possible.
9. Installation and Assembly
All products must be inspected and adjusted before installation. For safety reasons, we highly recommend that products be installed by a certified professional. If a defect arises post-installation, a professional installation invoice must be provided to validate the warranty claim. Failure to have the product installed by a professional may void the warranty.
10. Disclaimer
Unless explicitly stated, the products sold on carbondriver.ch are not approved by vehicle manufacturers or insurers. Installing these products may void your vehicle manufacturer’s warranty and affect your insurance coverage. It is your responsibility to notify your insurer of any modifications made to your vehicle. carbondriver.ch assumes no liability for voided warranties, mechanical or electronic failures, or any changes in insurance coverage resulting from the installation of products purchased through the website.
11. Product Specifications
All technical data and certifications provided on the site are based on manufacturer information and relevant standards at the time of product addition. This information is provided for reference purposes only and does not constitute a guarantee. carbondriver.ch is not liable for typographical errors or incorrect information.
12. Homologation and Customer Responsibility
Any homologation or certification provided by Fairnex SA for products purchased through carbondriver.ch and those made in person at your warehouse serves only as an attestation that the product is designed to fit the buyer’s vehicle model. However, it is the buyer’s sole responsibility to ensure that the purchased items can be legally installed and used on their vehicle according to local regulations and laws.
Fairnex SA is not responsible for verifying the legal compliance of the buyer's vehicle modifications, nor for ensuring compatibility between our products and any other modifications the buyer may have made to their vehicle. If the buyer has installed or intends to install additional modifications, it is their responsibility to confirm that these modifications are both technically and legally compatible with the products purchased from carbondriver.ch.
We disclaim any liability for damages, legal issues, or non-compliance resulting from the buyer’s other modifications or failure to ensure compatibility.
13. Limitation of Liability
carbondriver.ch is not responsible for any direct or indirect damages, whether physical, material, or immaterial, resulting from the use of the products sold. By placing an order, the buyer acknowledges and accepts these Terms and Conditions without reservation.
14. Warranties
Unless otherwise stated, no warranties apply to the products sold. In the event of a warranty claim, liability is limited solely to the value of the product. No compensation for indirect or direct damages will be provided.
15. Modification of Terms
Fairnex SA reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on carbondriver.ch. It is the responsibility of the customer to review the Terms and Conditions periodically for any updates or changes.
For orders placed prior to any modifications, the version of the Terms and Conditions in effect at the time the order was placed will apply. Continued use of the website or purchases from Fairnex SA following any changes to the Terms and Conditions signifies your acceptance of the updated terms.
16. Privacy and Data Protection
At Fairnex SA, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with Swiss data protection laws. When you make a purchase through carbondriver.ch or directly from our warehouse, we collect personal information such as your name, address, email, and payment details. This data is used solely for processing your order, delivering your products, and improving our services.
We take all necessary precautions to secure your personal data and prevent unauthorized access. Your payment information is encrypted and processed through secure payment gateways. We do not sell or share your personal information with third parties unless required for legal compliance or for completing your order (e.g., sharing delivery details with shipping partners).
You have the right to request access, correction, or deletion of your personal data at any time. If you have any concerns about your data or wish to exercise your rights, please contact us via our customer service form.
17. Customer Obligations
As a customer of Fairnex SA, you are responsible for providing accurate and complete information during the order process, including your contact details, delivery address, and payment information. Any errors or omissions that result in delivery delays or failed shipments are the responsibility of the buyer, and additional costs may apply.
You must also ensure that you are available to receive the products at the delivery address provided or make suitable arrangements. Once the goods have been delivered, you are required to inspect them promptly for any damage or discrepancies and report any issues within the specified time frame.
It is also your responsibility to ensure that any products purchased from carbondriver.ch are legally compliant and suitable for use on your vehicle, especially if you have made or plan to make additional modifications to your car. Failure to follow these obligations may void any rights to refunds, returns, or warranty claims.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by Swiss law. The competent court and jurisdiction for all disputes arising between the parties shall be the Tribunal de Lausanne, Switzerland.